Warranty

QUESTECH 12 MONTH LIMITED WARRANTY

The following Limited Warranty is applicable to purchasers of Questech’s cast stone and cast metal products including tile, trim, mosaics, bath accessories, and switch plate covers (collectively referred to herein as “Cast in Questech”):

LIMITED WARRANTY: Performance Specifications and Manufacturing Defects

Questech warrants that any manufactured Cast in Questech products sold by Questech will be free from defects for a period of 12 months from shipment from the factory or until installation, whichever occurs first. A factory ‘defect’ is defined as a lack of conformance with Questech’s specifications as disclosed in product literature and within industry allowable tolerance standards as set forth in national industry protocols, as well as with meeting the performance specifications outlined in the relevant Questech Technical Performance Summary. This limited warranty only applies to Questech products that are handled and installed in the manner specified in the relevant Questech Installation, Use and Care Instructions.

Special Note for Commercial Applications: Notwithstanding the foregoing, because specific installation details, structural design, and environmental conditions are beyond the control of Questech, Questech cannot accept responsibility for the performance of the products from and after the time that they are installed.

THIS 12 MONTH EXPRESS WARRANTY IS THE SOLE WARRANTY THAT IS EXTENDED AND REPLACES ANY STATUTORY WARRANTIES TO THE MAXIMUM EXTENT ALLOWABLE BY LAW.

Customer misuse including negligence, physical, or chemical abuse is not covered by this warranty.  Installation defects are not covered by this warranty. All warranty claims must be reported immediately. Failure to report any warranty claim within 30 days of defect discovery will void this warranty. All products must be inspected prior to installation. Visual defects or nonconformities apparent prior to installation voids the warranty. Photographic color images may not be an exact product match. Product samples are representative only. Express color match warranties are only extended to actual product samples.

WHAT QUESTECH WILL DO

In the case of claims involving manufacturing defects in material and workmanship, or any commercial performance claims, Questech will not have any liability, nor will a claim be accepted for, Cast in Questech products once it has been installed. The exclusive remedy for valid claims under this limited warranty shall be replacement of the defective Questech item with a comparable item, or if the item cannot be replaced and, in any event at the option of Questech and its agents, return of the product and refund of the purchase price. This limited warranty is limited to replacement of products only, and Questech Corporation will not be responsible for shipping costs of the replacement tile, nor any costs associated with the removal or installation of Cast in Questech products, including labor and material costs.

HOW TO MAKE A CLAIM

Questech must receive notification of the claim as soon as reasonably possible but in no event later than the end of the warranty period. The original purchaser of the Cast in Questech products must provide Questech with a copy of the sales invoice in order to have a claim honored under this Limited Warranty. The invoice must show:

  • Where it was purchased
  • Date of sale
  • Description of purchase, including material and quantity
  • Name and address of the seller
  • Name and address of the buyer
  • Claims or any questions about this Limited Warranty should be addressed in writing or by email to: Info@questech.com

ATTN: Customer Service – Claims

Questech Corporation

92 Park Street,

Rutland, VT 05701

After notification, Questech will inspect and/or test the product for defects and complete a Product Claim form. No claim will be honored without product inspection by Questech.

Upon determination that the product defect claim is valid, Questech will notify the purchaser in writing. Questech reserves the right to replace or refund the originally purchased product at its sole discretion.

EXTENT OF THE WARRANTY

This warranty is the sole and exclusive warranty, express or implied, given with respect to Questech’s cast in Questech products. Implied warranties, including those of merchantability and fitness for a particular purpose, are expressly excluded. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Questech is not responsible for indirect, incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

STATE LAW

This Limited Warranty gives the purchaser specific legal rights, and you may have other rights that vary from state to state.

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